(03) 9696 8889
(03) 9696 8889
"I found your approach and knowledge very relevant, and you found a way of communicating that made sense to me."
A long with his presentations, Toby and his company The Learning Company focus all instructional design and delivery along with the 3 ‘S’s:
Short term: There must be something that is immediately useable by the participants. If people and organisations don't see an immediate benefit, it is more difficult to gain the momentum from Skills Development or motivational activities.
Sustainable: Motivation can sometimes be limited to the time during the interaction with the presenter. Often we take part in sessions where we are entertained and think "I must do that when I get back to work". Unless the ideas, attitudes and methods are sustainable outside the conference or learning environment, then improvements to the return on intellect will not be achievable.
Significant: Outcomes, over a period of time, need to have a significant, measurable benefit to both the individual and to the organisation of which they are a part. These outcomes need to be in the form of improved technical and professional behaviours that lead to benefits to business processes. Toby and TLC specialise in the sales and customer service functions by providing training, facilitation, review and assessment, conference management and consulting services across Australia and the Asia Pacific regions.
We provide tailored and specifically created skills-development programs that are aligned to organisational strategies and systems. Its approach features skills gap analysis, skills development programs, training and skills coaching.
Our experience has been gained through working predominantly with service businesses and professional service providers such as finance, lawyers, engineers, architects, as well as property, information technology & telecommunications, personnel, and management and training consultants.
Our philosophy is that in service-oriented businesses, marketing, sales and customer service strategies are most successful when implemented and presented by the people responsible for delivering the services.
We extend these principles to our training, coaching and assessment services. Our belief is that people at work learn best by learning through their own experience. Therefore, we design and deliver training courses and curricula that integrate participants' business environment and objectives, their own experience and skills and the required learning challenges. To meet this requirement, we develop and design our material tailored to our clients’ specific business objectives and situation. We do this in preference to using "off the shelf" materials that rely on participants’ ability to apply generalised concepts and skills to their own situations. The benefits of our approach are faster skill acquisition, focused and sustained application of these skills and consequently, more immediate results for the organisation.
Contact us for a full list of the type of training we can offer.
"I met Toby at a DHL executive program and was so impressed with his work that I asked him to come to Singapore develop a one-one presentation skills course for myself and my direct reports. I thought that he did a fantastic job. The material he presented was very poignant and delivered in a very upbeat and accessible manner. He has a great ability to relay realistic and useful strategies that have made a noticeable impact upon my executive members and myself.
I would recommend him/The Learning Company to anyone."
Scott Price
President
DHL Asia Pacific
"O ur training session with Toby last week exceeded my expectations, our sales team enjoyed the workshop very much and it has thrilled me this week to hear them on the phones and see them with clients putting their training into action. The feedback from the team and from our General Manager has been absolutely wonderful."
Lauren Lacava
Corporate Sales Manager
Melbourne Racing Club
"T oby’s ability to capture and maintain the attention of the class is exceptional. His ability to impart knowledge to people regardless of role and level of intelligence is amazing.
Our staff are more informed and equipped with the tools and skills that are required to effectively deal with customers and increase sales after training with Toby. "
Bill Asikamidis
formerly National Corporate Manager
Crazy Johns
"W e have used the Learning company for Mobile Sales Training for both the Sales and Dealers… The feedback has been nothing short of fantastic…. 'the best training I have ever' is the normal feedback.
In my view, when it comes to sales training the Learning Company specifically Toby Travanner) is the BEST in the business !
Nick Antonopoulos
Director Partner Sales
Telstra Business
